Shipping Policy

I HAVE JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 - 7 business days of processing and production time for your order to be shipped out.

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS or FedEx; The shipping courier for other location orders will depend on the fulfillment centre that the product is from.

Average delivery time to the United States: [5 - 20 Business days]
Average delivery time to other international locations: [17 - 45 Business days]

There are circumstances that are beyond our control (e.g. natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we cannot guarantee the exact delivery time.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking number for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty within 24 hours of placing the order and provided the items have not been shipped out yet.

I HAVE ENTERED AN INCORRECT ADDRESS

If you have filled in your address incorrectly, simply reply to your order confirmation email and provide us with the correct information. Notify us immediately via email at [email protected]

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to shipping service mistreatment.

If this happens to you, please contact us with:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer all your questions, you may contact us at [email protected] and we will do our best to reply within 48 hours.